Make a Claim

If your policy was issued before 01.08.2011 please contact:

Annualtravelinsurance.com Claims
Mondial Assistance (UK) Limited,
PO Box 1900,
Croydon,
CR90 9BA

Or telephone : 020 8603 9958


Making a Claim for End Supplier Failure:

To claim, either visit the IPP website at www.ipplondon.co.uk and download a claim form and post this to:
IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent BR 4 0PR, United Kingdom or write to:
IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent BR 4 0PR, United Kingdom

Phone +44 (0)20 8776 3752 Fax +44 (0)20 8776 3751 Email info@ipplondon.co.uk Website www.ipplondon.co.uk

Claims Procedure for End Supplier Failure:

Contact the IPP Claims Office within 14 days, using the details shown above. The notification must be made within 31 days or as soon as possible thereafter following any Bodily Injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.

You must also inform Us if You are aware of any writ, summons or impending prosecution.Every communication relating to a claim must be sent to Us without delay.

You or anyone acting on Your behalf must not negotiate admit or repudiate any claim without Our written consent.

You or Your legal representatives must supply at Your own expense all information, evidence, details of household insurance and medical certificates as required by Us. We reserve the right to require You to undergo an independent medical examination at Our expense. We may also request and will pay for a postmortem examination.

You must retain any property which is damaged, and, if requested, send it to Us at Your own expense. If We pay a claim for the full value of the property and it is subsequently recovered or there is any salvage then it will become Our property. We may refuse to reimburse You for any expenses for which You cannot provide receipts or bills.