Customer Service: 0333 355 0266
 
 *Sales: 0844 871 0266
 
*Calls cost 7p per minute plus your phone company's access charge
 Customer Service: 0333 355 0266
 
 *Sales: 0844 871 0266
 
*Calls cost 7p per minute plus your phone company's access charge

Contact us

UK Office

  • Annualtravelinsurance.com
  • c/o Blue Insurance Limited
  • 25 Neptune Court,
  • Vanguard Way,
  • Cardiff, CF24 5PJ.
  • Customer Queries: 0333 355 0266
  • *Sales: 0844 871 0266
  • *Calls cost 7p per minute plus your phone company’s access charge
  • Fax: 0333 355 0251
  • Email: info@annualtravelinsurance.com
  • Opening Hours
  • Monday - Friday: 08:30 – 18:30
  • Saturday: 09:30 – 16:00
  • Sunday: 10:00 – 14:00

Complaints

If you have a complaint about the sale of your policy or our website, please contact us on complaints@blueinsurance.co.uk.

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint.

If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service (http://www.financial-ombudsman.org.uk/). You will also be able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/ who will notify the Financial Ombudsman Service on your behalf. Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.

Blue Insurance Limited trading as Annualtravelinsurance.com is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request.
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