A resident of the United Kingdom is someone who permanently resides in the United Kingdom (excluding Channel Islands and Isle of Man) and has been for the past six months prior to the issue date of your policy. We are unable to provide cover for anyone who is not a resident of the United Kingdom.

You must purchase your travel insurance prior to your departure from the United Kingdom.

Please enter your age at the time you purchase the policy.

When you purchase insurance from us, you will receive a booking confirmation to the email address supplied during the booking process, once payment has been successfully processed. This email will have your Validation Certificate, Policy Wording and Insurance Product Information Document and Terms of Business attached. You are also able view your policy documentation via your online account, which can be accessed using the "Manage your policy" login section of our website. 

If you wish you can also request to receive your documents by post as well as email, by contacting us on 0333 355 0255. Please be mindful of your Environmental Impact when requesting your documents to be sent by post. 

We strongly recommend you bring your Validation Certificate and Policy Wording with you when you travel.

If you need to make a change to your policy/details you can use your "Manage your policy" login. There are lots of different functionalities here. If you are unable to make the required change/upgrade please contact us on 0333 355 0255 and we will be happy to assist you.

All of the above destinations would be covered on a European policy.

A medical condition means any person to be insured who has:  

1. Ever suffered from, been diagnosed with, or treated for any:  

• Cancerous condition  

• Respiratory and or lung condition (including but not limited to asthma or COPD)  

• Diabetes, heart or circulatory conditions (problems with blood flow, including strokes, high blood pressure, and cholesterol), heart attack, angina, transient ischaemic attack, ischemic heart disease, or any other heart condition and/or brain haemorrhage  

•  received an organ transplant or dialysis   

• psychological conditions such as stress, anxiety, depression, or psychiatric condition such as eating disorders, drug or alcohol abuse or mental instability.  

2. In the last two years:  

• been a registered in or out-patient.  

• been prescribed medication or required medical treatment.  

• had any routine review, medical test, or check up for any previously diagnosed Medical Condition.