Make a claim

Policies incepting on or after 3rd December 2021 Underwritten by Zurich.

Please submit your claim online by clicking here: www.submitaclaim.co.uk/blue.

Submitting a claim online is the quickest way to have your claim processed.

If you would prefer to submit your claim by post please click here to download claims forms www.csal.co.uk/claim-forms which you will need to print, complete and return to:
Claims Settlement Agencies Limited
308-314 London Road
Hadleigh, Benfleet
Essex SS7 2DD
ZurichClaims@csal.co.uk

The notification must be made within 31 days or as soon as possible thereafter following a bodily Injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.

If you need to discuss your claim please call 01702 842928.

When contacting the claims department, please have the following information to hand:

Reference: Annualtravelinsurance.com UK
  • Policy number
  • Date insurance purchased
  • Resort and country visited
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Incident date

Failure to have the above information to hand may result in your claim being delayed.

For policies Underwritten by Mapfre issued prior to 1st December 2021: Please call 0203 3622 424 to register your claim or email claims@cegagroup.com.

Please review your policy documents if you are unsure who to contact when making a claim. You can view your policy document by logging in to your online account here.

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