Make a claim

Policies issued on or after 1st October 2023 underwritten by Zurich:

If you require the Emergency & Medical Services, please contact Zurich Assist on +44 (0)203 543 4704.

For all other claims please call Reactive Claims on 01420 259058 or register a claim online by clicking www.reactiveclaims.com.



Policies issued on or after 1st March 2023 to 30th September 2023 underwritten by Euroins AD:

If you require the Emergency & Medical Services, please contact the assistance company operated by Global Response on +44 (0)331 630 4697 or email: 247assistance@imglobal.com.

For all other claims please call Reactive Claims on 0331 630 4698 or register a claim online by clicking here: www.reactiveclaims.com.

Alternatively, you can email: Info@ReactiveClaims.com.

Submitting a claim online is the quickest way to have your claim processed.

The notification must be made within 31 days or as soon as possible thereafter following a bodily Injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.

When contacting the claims department, please have the following information to hand:


Reference: Annualtravelinsurance.com UK

  • Policy number
  • Date insurance purchased
  • Resort and country visited
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Incident date

Failure to have the above information to hand may result in your claim being delayed.


Policies issued prior to 1st March 2023 underwritten by Zurich:

If you require the Emergency & Medical Services, please contact the assistance company operated by Zurich Assist on +44 (0)203467 4126

For all other claims please call CSA Travel Claims on 01702 842928 or register a claim online by clicking www.submitaclaim.co.uk/blue.

Alternatively, you can email: ZurichClaims@csal.co.uk.

Submitting a claim online is the quickest way to have your claim processed.

Cover-More Blue Insurance Services Limited trading as Annualtravelinsurance.com is a private limited company incorporated in Ireland with company number 345681 and with its UK branch office registered at 82 Oxford Road, Uxbridge, Middlesex, UB8 1UX. It is authorised and regulated in the United Kingdom by the Financial Conduct Authority, Firm Reference No. 984290.

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