Make a Claim

If your policy was issued before the 01/08/2011 then please click here for further details.

If your policy was issued on or after the 01/08/2011 then please contact:
MAPFRE Assistance Travel Claims
Tel: 01454 643420

You can download a claim form at www.mapfreassistance.co.uk or email claims@travelclaimsservices.com.

You must give written notice to the claims department as soon as possible, but in any event within 31 days.

When contact the claims department please have the following information to hand:

• Reference: AnnualTravelInsurance.com
• Policy Number
• Resort and country visited
• Value of claim
• Brief circumstances
• Travel dates
• Incident Date

Failure to have the above information to hand may result in your claim being delayed.