Contact us

Please note that our phone lines will be down from 4pm today, 6th November to facilitate our office relocation to a new bigger premises and will re-open Saturday 7th November at 1pm. Our websites will still operate as normal and continue to work without disruption. We apologise for any inconvenience and thank you for your patience.
Policy No.:
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UK Office:

25 Neptune Court,
Vanguard Way,
CF24 5PJ

Sales: 0844 871 0266
Calls cost 7p per minute plus your phone company's access charges
Customer Queries: 0333 355 0266
F: 0333 355 0251

Opening hours:
Monday - Friday: 08:30 18:30
Saturday: 09:30 16:00
Sunday: 10:00 14:00


If you have a complaint about the sale of your policy or our website, please contact us on

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service ( You will also be able to use the EC On-line Dispute Resolution (ODR) platform at who will notify the Financial Ombudsman Service on your behalf. Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.